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Refund Policy

Alpha Auto Trading Policy

1. Subscription and Refund Policy

  • All monthly subscriptions are final and non-refundable

  • To avoid future charges, cancel before your next billing date

  • Make sure you get a cancellation confirmation

  • Should you fail to fulfill the full payment obligation, any amount already remitted will be retained.

  • Contact support at [email protected] if needed

2. Machine ID Policy

  • Each subscription includes 2 machine IDs

  • IDs cannot be deleted or exchanged

  • To add a third ID, pay a $199 fee

3. Quant Alpha System Refund Policy

  • You get 30 days to try the system

  • Refund available on your 30th calendar day or after 20 active trading days

  • To qualify for a full refund, provide a 30-day trading log showing:

    • You followed all system rules

    • No profitable outcome

  • Requests to submit logs must be made by the 30th day of your subscription period; submissions after this date are not eligible for a refund.

Trade Log Must Include

  • Date

  • Asset

  • Entry Price

  • Exit Price

  • Position Size

  • Direction (long/short)

  • Reason for Trade

  • Exit Reason

  • Result (profit/loss)

  • Cumulative P/L

4. NQ Turbo Bot 30-Day Guarantee

  • Refund available on your 30th calendar day or after 20 active trading days

  • Must submit a day-by-day trade log as proof of use

  • If purchased as part of a bundle, no refund applies

  • After 30 days, all sales are final

Final Sale Terms

  • Final Sale: All bots and indicators are final sale and non-refundable.

  • Final Purchase: After the 30-day period, all purchases are final and non-refundable.

  • If any bot with a 30-day money-back guarantee is purchased in a deal with other bot(s), the entire purchase will be considered a final sale, and no money-back guarantee will apply.

5.Subscription Renewal Policy (Including Bots, Systems, and AlphaSync)

  • In AlphaSync The monthly plan is the same whether you're on an Evaluation or Funded Account

  • In AlphaSync Traders have the right to change the account type at any time

  • In AlphaSync Only one account is allowed per subscription

  • All subscriptions, bots, and systems—whether on a monthly or yearly renewal plan—are non-refundable and final

  • All services auto-renew unless canceled by the trader

  • It is the sole responsibility of the trader to manage and cancel any subscription, bot, or system (monthly or yearly) before the next billing cycle

  • Once charged, no refunds will be issued under any circumstances

To Cancel Your Subscription

  • Log in to your account

  • Click your profile → Settings → Billing Info

  • Click (...) and choose Cancel Subscription

  • Make sure to receive a cancellation confirmation

6. Account Termination

  • We reserve the right to suspend or terminate accounts for:

    • Fraud

    • Policy violations

    • Failure to follow the system

7. Product Accuracy and Performance Disclaimer

  • All marketing materials reflect real test results

  • Individual results will vary

  • Factors include market conditions, platform, strategy, and execution

  • Past performance does not guarantee future outcomes

  • All purchases are final and non-refundable after the listed trial or guarantee windows

  • We do not guarantee profits

Product Accuracy and Support

We stand behind the accuracy of our promotional materials and confirm that all demonstrations were conducted and recorded prior to the product/s launch.

Results will vary based on multiple factors, including market conditions, trading strategies, execution speed, platform performance, and individual trader decisions. There is no guarantee of identical outcomes, and past performance does not ensure future results. Due to the nature of trading, all purchases are final, and no refunds will be issued under any circumstances.

30-Day Money-Back Guarantee Policy for NQ Turbo Bot

 Our 30-day money-back guarantee means that if you’re not satisfied with the NQ Turbo Bot’s performance, you may apply for a full refund on your 30th calendar day or after 20 active trading days of using the bot.

To process your request, please submit your trade log as proof of use, broken down day by day.

We offer this refund with no questions asked, allowing you to trade confidently, knowing we fully stand behind NQ Turbo.

- Final Sale:

  • All bots and indicators are final sale and non-refundable.

  • Exception: If a product includes a 30-day money-back guarantee, this will be clearly stated in the product's FAQ or description page. In such cases, you may request a refund by following the specified guidelines. After the 30th calendar day, the sale becomes final and non-refundable.

  • If no 30-day money-back guarantee is explicitly mentioned on the product page, the purchase is considered a final sale from the time of purchase.

  • If any bot with a 30-day money-back guarantee is purchased as part of a bundle, the entire purchase is considered final sale, and no refund will apply.

 

- All subscriptions, bots, and systems—whether on a monthly or yearly renewal plan are non-refundable and final

- All services auto-renew unless canceled by the trader

- It is the sole responsibility of the trader to manage and cancel any subscription, bot, or system (monthly or yearly) before the next billing cycle

8. Free One-on-One Session & Installation Policy

  • One-on-One Sessions: Each trader is entitled to one free one-on-one session. If the session is completed or missed, no additional free sessions will be provided. Extra sessions may be booked for a fee.

  • Free Installation (Optional)

    Traders are eligible for one optional free installation per purchase, within 2 weeks of the purchase date, and only upon approval. To ensure eligibility, the trader must request and receive confirmation via email at [email protected] before booking the session.

    If a trader books an installation without prior approval through the support email, the session may be terminated immediately, and the trader will no longer be eligible for the free installation. Any future installation requests will require a $89.99 fee per session.

  • Session Responsibility: It is the trader’s sole responsibility to address and resolve all concerns or questions during the allotted session time. No follow-ups or extensions will be provided unless arranged in advance and paid for if applicable.

  • Communication Policy

    • Our primary method of communication is email. This ensures clarity, accountability, and a written record of all discussions.

    • Communication via text messages or Zoom chat is not permitted. Traders who choose to bypass this policy may be blocked and have their accounts terminated without notice, and will not be eligible for any refunds under any circumstances.